Common Questions

What's the difference between the professional quality photo paper you use compared to the standard paper found in many less expensive books?
Our real photo paper pages are much thicker than the average 100 lb. paper used in the average photo book, giving them a luxurious quality. The right paper makes a huge difference. Simply said, photographs on high-end photo paper look strikingly better than photographs on non-photo press paper. Colors are more brilliant, contrasts add depth and beauty, and the emotions conveyed jump from the page (anecdotal evidence only).

For Classic and Deluxe Lasting Story Only

How long can my story be?
The average one spaced page contains about 3,000 characters, or 500 words. During your interview, we limit the length of your story to 5,000 characters. If you make changes to your story, we limit the total length to 5,500 characters.

What if I change my mind about ordering a book before you interview me?
If that happens, you'll receive a full refund minus a $50 service fee.

What if I have to cancel the interview because something comes up?
If you cancel an interview, you'll receive an email indicating that you cancelled the interview and need to reschedule. If you reschedule and cancel a second time, you'll receive a full refund minus a $50 service fee. If you want to reorder, you may do so 60 days after your second cancellation.